Responsible Gaming

Our Commitment to Responsible Gaming

At Drovelin Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all our guests. We believe that gambling should be an entertaining experience, not a means to solve financial problems or a source of distress.

Our responsible gaming program is designed to help our guests make informed decisions about their gambling activities and to provide support for those who may develop gambling-related problems. We work diligently to prevent underage gambling and to assist guests who may be experiencing difficulties with their gambling behavior.

Responsible Gaming Principles

Our approach to responsible gaming is guided by the following principles:

• Prevention: We implement measures to prevent problem gambling and underage gambling.
• Awareness: We provide information about responsible gaming and the potential risks associated with gambling.
• Support: We offer resources and support for guests who may have concerns about their gambling behavior.
• Training: We ensure our staff is trained to recognize signs of problem gambling and to respond appropriately.
• Collaboration: We work with regulatory authorities, treatment providers, and other stakeholders to promote responsible gaming.

Age Verification

Gambling is strictly limited to individuals who are 21 years of age or older. We enforce a strict age verification policy:

• Valid government-issued photo identification is required to enter the casino floor.
• Our staff is trained to verify identification and to be vigilant for underage individuals attempting to access the gaming areas.
• Minors are not permitted to loiter in or near gaming areas, even when accompanied by an adult.
• We reserve the right to ask for identification from any guest, regardless of apparent age.

Self-Exclusion Program

Drovelin Casino Hotel offers a self-exclusion program for guests who wish to restrict their access to gambling facilities. Through this program:

• Guests can voluntarily ban themselves from the casino for periods ranging from six months to lifetime.
• During the self-exclusion period, the individual will not be permitted to enter the gaming floor and will be removed from all marketing lists.
• Self-excluded individuals who attempt to enter the casino will be asked to leave, and any winnings may be forfeited.
• To enroll in the self-exclusion program, please speak with a member of our responsible gaming team or visit the Player Services desk.

Voluntary Betting Limits

We encourage our guests to establish personal betting limits before they begin gambling:

• Time Limits: Decide in advance how long you will play and stick to that limit.
• Money Limits: Set a budget for your gambling activity and do not exceed it.
• Loss Limits: Determine the maximum amount you are willing to lose and stop playing when you reach that limit.

Our Player Services desk can assist you in setting up these limits on your player's card account.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. Some common signs that gambling may be becoming a problem include:

• Spending more time or money on gambling than intended
• Gambling to escape problems or to relieve feelings of anxiety or depression
• Lying to family members or others about gambling activities
• Neglecting work, family, or personal needs because of gambling
• Borrowing money or selling possessions to fund gambling
• Unsuccessful attempts to cut back or stop gambling
• Feeling irritable or restless when trying to reduce gambling
• Jeopardizing relationships, employment, or educational opportunities due to gambling

If you or someone you know is experiencing these symptoms, help is available.

Resources for Help

For those who may be concerned about their gambling behavior, the following resources are available:

• National Problem Gambling Helpline: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org

Our responsible gaming team is also available to provide confidential assistance and referrals to appropriate treatment resources. Please speak with any member of our casino management team or visit the Player Services desk for more information.

Staff Training

All Drovelin Casino Hotel employees receive training on responsible gaming:

• Our staff is educated about problem gambling and how to recognize potential signs.
• Employees are trained to provide information about responsible gaming resources.
• Regular refresher courses ensure our team remains knowledgeable and vigilant.

Responsible Marketing

We are committed to marketing our casino services in a responsible manner:

• All marketing materials include responsible gaming messages and information about available resources.
• We do not target vulnerable populations or minors in our advertising.
• Our promotions are designed to enhance entertainment value, not to encourage excessive gambling.
• Self-excluded individuals are removed from all marketing lists.

Responsible Gaming Tips

We encourage all our guests to follow these guidelines for a positive gambling experience:

• Gambling should be viewed as entertainment, not as a way to make money.
• Only gamble with money you can afford to lose.
• Set time and money limits before you start gambling and stick to them.
• Take regular breaks during gambling sessions.
• Don't chase losses; accepting losses as part of the game is important.
• Don't gamble when you're upset, stressed, or depressed.
• Balance gambling with other recreational activities.
• Never borrow money to gamble.

Contact Us

If you have any questions about our responsible gaming policies or need assistance, please contact us at:

Our responsible gaming team is available 24/7 to provide confidential assistance and support.