Privacy Policy

1. Introduction

At Drovelin Casino Hotel ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our casino hotel.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms and Conditions.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, postal address, phone number)
• Date of birth and government-issued identification (for age verification and hotel registration)
• Payment information (credit card details, billing address)
• Accommodation preferences and special requests
• Loyalty program membership information
• Gaming activity and preferences
• Dining and entertainment preferences
• Information you provide when you contact our customer service

2.2 Information Collected Automatically

When you visit our website or use our online services, we may automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral source
• Clickstream data
• Location information

We may use cookies, web beacons, and similar tracking technologies to collect this information. For more information about our use of these technologies, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from other sources, including:

• Business partners (such as travel agencies or booking platforms)
• Social media platforms (if you interact with us through those platforms)
• Identity verification services
• Publicly available databases

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your reservations and accommodations
• Provide and maintain our services
• Process payments and prevent fraudulent transactions
• Administer loyalty programs and gaming accounts
• Personalize your experience and deliver content and product offerings relevant to your interests
• Respond to your inquiries and provide customer support
• Send you promotional communications about special offers, events, and news (subject to your communication preferences)
• Conduct research and analysis to improve our services
• Ensure compliance with legal obligations and industry regulations
• Protect the security and integrity of our services and facilities
• Fulfill any other purpose disclosed to you at the time you provide your information

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Partners

We may share information with business partners to offer you certain products, services, or promotions that may be of interest to you.

4.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and/or becomes subject to a different Privacy Policy.

4.5 With Your Consent

We may share your information with other third parties with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we have about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us directly.

7. Children's Privacy

Our services are not intended for individuals under the age of 21, and we do not knowingly collect personal information from children under 21. If we learn we have collected or received personal information from a child under 21, we will delete that information. If you believe we might have any information from or about a child under 21, please contact us.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: